My wife and I would like to express our sincere appreciation for a job well done.
In this era of no customer service, it was indeed a pleasure to have your entire team at our home. From quotation to final water chemistry, your colleagues were thorough, courteous and prompt. We could not be more pleased with the workmanship and the final result of the project. One Family member was so impressed, that they are currently having your company renovate their pool.
Again, thank you for a job well done.
Barbara and Sam Stecker
Dear Mr. Long:
I felt compelled to write you a thank you note as your team was amazing during their tenure at Seapointe Terrace. I work with contractors every day and I was truly impressed with their work ethic, dedication and the commitment your crew exhibited while they were on site.
I witnessed these men work during torrential rains from a hurricane that loomed out in the gulf. If rain wasn’t bad enough, then they endured hours in over 90 temperatures and I never saw them take a break once!
Big Mike was a tremendous help guiding me in making crucial decisions. He actually explained each and every move to me and we have become good friends.
You should be extremely thankful that your employees are such dedicated individuals. Their craftsmanship is outstanding.
I will recommend The Pool Doctor to all of my associations. Once again, I thank you for your professionalism and commitment to satisfaction.
Lynee k. Liechty, LCAM – Licensed Condominium Association Manager
I just wanted to express to you how thoroughly pleased I am with the resurfacing of my pool. Every single person I was in contact with was so helpful and knowledgeable – from the estimator (Jim), to the resurfacing crews, to the service technician (Larry). I was always kept up to date on what was happening and any questions I had were answered. When work was being done, the area was always clean before the crew left for the day. I never had to wonder or worry about anything.
It is so nice to deal with a professional company that has wonderful employees.
I am writing to you because of the outstanding job Big Mike and your crew did on remodeling my pool and deck. Your team was on time, every time and performed their tasks with the utmost professional work ethic. You hear a lot of complaints about Florida contractors being late or doing substandard work. I have to give you and Big Mike kudos for an excellent job well done.
Please feel free to use me as a reference for any future work you are in competition for, because you win hands down in my opinion and your final product shows just that.
This is a letter of commendation. I would like to take this opportunity to thank all of you who contributed to my pool repairs.
I received a fair price quote; the service itself was handled very professionally and efficiently.
Your customer service department was very courteous and helpful. I highly recommend The Pool Doctor to anyone with various pool needs.
It was a pleasure to work with your company and you will definitely be referred by me to anyone who many need pool services.
Frank D. Lighty
It is rare that the expectations of a pool renovation are exceeded, as in my case. I wanted to express my glowing recommendation of your company to your future customers.
I custom built my home 20 years ago along with a pool and hot tub. Over the years, it has been a nightmare trying to find competent contractors to fix, or even overhaul various issues. I had put off my latest renovation as long as I did because I just didn’t have the confidence that I would find someone who could actually deliver what was promised.
That was, until I met you. Thank you for the beautiful result and for hiring and finding ways to reward experts like Mike Malinowski and James “Tigger” Still. Having them work on my project has been a delight. They came on time, let me know what was happening, called to let me know when they were leaving and were totally professional. Their competence in their work product and the teamwork they demonstrate should be commended. I also appreciated how neat and tidy they were while on my property.
Your office staff are also top notch. My questions got conveyed to you and their follow up was right on time. As you know, due to environmental issues, it took about 8 months before I could even start the project. Jessica kept in touch with me and as soon as I could begin, we did. It took less time than you initially stated, but that didn’t mean any short cuts were taken.
Of course, as a business owner myself, I know that the vision begins with the owner and the rewards for jobs well done follow. You knew exactly how to educate me and teach me at least enough to make good decisions on what was ultimately the best for me. I left the details to you and I have been satisfied beyond expectations. Had I been able to do this work myself, I could not have done better. Even to the extent of cleaning up and leaving my pool and home the “showplace” I’ve worked hard to enjoy.
Feel free to use my name as a glowing referral to anyone who needs an honest testimony of the exceptional work your company provides. In these difficult economic times, my belief that good will overcome is restored as beautifully as my pool! Please extend my appreciation to everyone at The Pool Doctor. You have cured what ailed my pool!
Michele Florio Williams
PS: I just love the LED colored pool light!
Thanks for a job well done. We wanted a cure for our sick pool and we found that only at The Pool Doctor. We appreicate the courtesy and efficiency of your crews.
Back in late March, my wife and I decided that we wanted to renovate our pool of 14 years. . We shopped around to get several estimates. After speaking with you about what we were considering, it became apparent to us that what we had been considering, pebble tech that others had recommended, was not the way to go.
Between your knowledge and speaking with Jessica in your office, we decided that we wanted to have The Pool Doctor redo our pool. We also wanted to see a renovation that you had done earlier. When we visited the site, it was as if we were seeing a page out of “Better Homes and Gardens”. It was unbelievable. At the time, I told you this and you said “yours will be the same”.
We cannot say enough about how pleased and happy we are with what we now have. Every one of your highly skilled technicians were very professional and courteous; they are all welcome to come and see what the finished product looks like now. We fully appreciate the time you personally took to explain the technical aspects of owning and caring for a pool; this was greatly appreciated and made us feel comfortable in knowing that we had spoken with a true expert in this field.
We want you to know that you can use us a reference to anyone that wants to see what the Pool Doctor can do to make a renovation good enough to be in “Better Homes and Garden”.
Pat & Paul Tutscheck
We feel we have to write and tell you about an outstanding employee you have.
We had a pool leak for quite some time that two other companies couldn’t seem to fix. We were really upset because of the excessive water loss. I looked at Angie’s List and found your company. A very nice young man, Matt Ketcham, came and gave the pool a much more thorough check than the other two companies had an found the source of the problem. He is the most polite and competent person we have met in a long time. Because of these virtues, we had him back to fix our skimmer. On both jobs he showed up on time and fixed the problems. Do you know what a rare and pleasant quality that is these days?
We just wanted to let you know that we think Matt is an exceptional employee and a fine young man. Because of our pleasant experience with him, we are very pleased and we have recommended your company to several neighbors.
Lamar & Connie Barton
Dear Mr. Long,
I am writing to express my appreciation for the work your staff has accompllished. Our first meeting with Jim on Friday, May 29th told us he was very knowledgeable, answering all of our questions. When he hand delivered the proposal the next Monday we were very impressed by his promptness and by the thoroughness and professionalism of the entire proposal package.
Tigger, Mark, Don, Mike and Michael (I apologize for not recalling the man who worked with Don, Mark and Mike on the plastering portion) were all efficient and conscientious. A big thank you also goes to the guys for cleaning up so well around the yard and deck area. I also appreciated the very helpful assistance I received when I called your office and spoke to Linda. Tony’s expertise taught us many aspects of the pool operation and chemicals. The time he took with us was a pleasant surprise as well as educational. These are all traits that I would imagine you value in your employees. Admirable work ethic taught by an employer shows in their employees work and is not seen nearly as often as we would like.
Also not seen as often as criticism is appreciation from customers. I know first hand how important this is to employees and how these words can have such a positive impact on an employees self motivation to continue to want to do the very best work possible. With that said, again I thank you and your staff for a fine job and their follow through after the pool resurfacing was finished. Keep up the good work.
Dear Pool Doctor:
I write to thank you for the find renovation have recently completed on our swimming pool and deck. My wife and I are both very pleased with the outcome and greatly appreciated the care and effort you put into making sure we are happy with the result.
Our grandchildren arrived for a visit from Athens, Georgia, just a day or so after the pool was ready to use and our nine year old granddaughter Marlena, who has swam in many pools around the country, described it as “the best pool she has ever been in”. I can’t think of a higher compliment than that!
Your staff was professional and courteous throughout the tentire process and it was a pleasure to come home from work everyday to find the pool area clean and tidy even in the midst of this major renovation.
This is the second pool renovation you have done for us and we have been very pleased with the results both times. We are especially pleased with the “hydrazzo” finish and I look forward to learning about our new filter and salt chlorination systm.
So thanks again to Darell, Big Mike, Mike, Belinda, Tigger and everyone else who helped with this project. My wife Helen and I are both highly satisfied and would be glad to provide a reference on your behalf if anyone would like to ask us about our new swimming pool provided by The Pool Doctor.
Richard & Helen King
This is a letter to follow up on the phone call that I made to to the office to praise the crew that renovated my pool. Butch, Larry, Tommy, Arron and Big Mike were the greatest.
They were professional and fun to have working on my pool. They showed pride and proficiency in their work. Everyday while they were working they were neat and would clean up everything before they left for the day. They respected my home as if it were their own.
I will and have highly recommended your company to everyone. That has a lot to do with the work ability of Butch, Larry, Tommy, Arron and Big Mike.
Thank you so much for my beautiful pool. I love it!
I would like to bring to your attention the service provided by your pool technician Tony. I had been losing water from my pool and suspected a leak although I could not locate it. On Thursday May 28th, Tony came to my home to see if he could locate and resolve the problem. Tony was polite, courteous, and knowledgeable and in short order located a leak in the skimmer and was able to repair it. He also educated me as how to identify leakage as opposed to evaporation in the future.
I write this note because I think the owner and management should be aware of the performance of the their employees. Tony is definitely an asset to your company. The service your company provided was prompt and performed when it was scheduled which is greatly appreciated.
Several years your company refinished my pool and I would like you to know that I am well satisfied with the quality of the materials and work. I was recommended to your company by a neighbor and would not hesitate to recommend you to someone else.
The work we requested in our September 13th letter to you has been competed. We appreciate the timely fashion in which the work was done.
A special “thank you” to Tommy who, on the first day, went over each of our concerns and explained how each point would be addressed. When the work began, Tommy explained what would bed one that day and the days to follow. We appreciate his concern for our property and his workmanship. He represents your company very well.
Thank you, again, for your help in resolving this matter.